call center employee engagement

Call centers turn into profit centers with Game of Phones

Your call centers fulfill the essential requirement of customers to get service easily and promptly. But are they contributing to profitability as much as they could?

Every customer interaction is a revenue generation opportunity, if call center leaders have a way to direct operations towards this strategic goal. 

Game of Phones is a plug-and-play gamified SaaS platform that provides call center managers a powerful engagement, motivation, and analytics engine to maximize revenues across all touchpoints.

Drawing on neuroscience of play, behavioral sciences, immersive game mechanics, and embedded industry best practices, Game of Phones gamifies employee behaviors and amplifies business outcomes.
Game of Phones drives sustainable positive behavior and business outcomes. Exciting game mechanics keep your teams highly engaged and motivated to improve revenue per interaction, lead conversion, sales per agent, or other KPIs that matter to you. You can view how your different teams and centers are performing on profitability metrics.

This innovative, gamified SaaS platform delivers measurable and sustainable improvements over KPIs you use to track revenue generation.

Download Game of Phones Brochure

Download Game of Phones Brochure

Why Game of Phones ?

With Game of Phones, call center leaders can create a more engaged and productive workforce, resulting in increased success and growth.

50%

Improved conversion

5%

Reduced attrition

15%

Increased revenue

NPS

Best in class

90%

FCR

25%

Increased lead generation
Contact center gamification
WHAT MAKES GAME OF PHONES SO POWERFUL IN CALL CENTER SOLUTION AND CALL CENTER KPIs?

What makes Game of Phones so powerful?

Leveraging the TRIBE model, Game of Phones allows organizations to leapfrog through stages of ​

😔

No one cares

😒

Life sucks

😊

I’m great

😊

I’m great & so are we

😁

I love my job

and focus on building a strong culture. The game helps in developing leaders who can effectively manage and motivate their teams.
  • Designed and developed on our highly successful Customer Obsessed Culture – Framework as a Service
  • Track, measure and identify your high impact KPIs using our AI-enabled, embedded TGC Growth Engine Framework
  • Aligned to the COPC Customer Experience Standard
  • A configurable and easy to integrate SaaS-based platform

What makes Game of Phones so much fun?

EVERYONE CAN USE GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Everyone can play, from Business Heads to Agents

EXCITING GAMES IN GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Exciting game mechanics that your teams will love - points, badges, levels, leaderboards, rewards, and more

UNIQUE GAMES IN GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Unique engagement features like battleground, campaigns, personal milestones, playzone, trivia corner, and more

Our Customers from The Call Center Industry

CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY
CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY
CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY

The Gamification Company is a unique behavioral transformation company that combines the power of gamification with neuroscience of play and behavioral sciences to design, develop and deliver solutions. We are driven by our mission to build high-impact products and solutions that help solve real-world problems using gamification as a lever.

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