Author name: The Gamification Company

How to get your employees excited about an upcoming gamification solution at work? You are a smart employer who wants the best for your employees as well as your business so you found a gamification solution (Does gamification really work? Find out) and are getting ready to roll it out. How do you do it?  Just sending an email to your employees with a link to a gamification portal is not the best way to go about it. In this blog, we will highlight how to make a gamification roll out exciting! Start with why gamification is so awesome There must be a reason that you are rolling out gamification at your workplace. Some examples include – lack of constructive feedback, lack of motivation and generational shift in the workforce. Create messages around this so that gamification is the star. Now, highlighting a problem is not a good idea. Just use it to create relatability. For example, Tired of negative feedback? Time to flaunt your strengths and get noticed! Gamification coming soon. Be super clear about the rules of play Any gamification solution that you adopt will have a structure in place. There will be rules and these rules must be communicated very well to employees well in advance. In a regular game, it is fun to explore the gameplay and find out things as you go. But in a gamified business environment, the rules have an impact on how work is done or measured. So, do not leave this bit to the last minute. Once your employees are excited about gamification, start releasing information about exactly what is going to happen. Organize a launch event Create a nice and short event to announce ‘Game on!’ to your workforce. Make them feel like a part of something great. Showcase rewards. Involve senior leadership and showcase how things will be more fun and productive for employees. Pro tip: Always be prepared to drive engagement after launching the gamification solution. For most of the workforce, it would be a new experience and it would be amazing of you to give them that extra attention along the journey. Are you looking for a corporate gamification solution? AT TGC, we have ready-to-roll out as well as custom-made solutions. We also do gamification consulting, workshops, and end-to-end roll-out planning along with execution.  Reach us here for queries.

Top 3 ways to use gamification for a sales team The sales team of every organization is going after targets every day. They feel the heat and are game-changers for their organization. How we keep a sales team engaged and motivated? Because obviously a salesperson who is going out there to do their best is going to drive better sales than the salesperson who is tired of rejections. The best way to drive engagement and motivation is by implementing gamification in sales. Does gamification work? You can dive into that separately here. (The short answer is, yes!) Create achievement badges Most organizations have a recognition system in place, however, very often they don’t leave the impression that they should. They become forgettable or just another thing that exists. Badges work very well when they have an attractive design, a memorable name and inherent value because they should not be easy to win. Badges should serve their purpose by providing recognition to achievers through multiple mediums (not just emails) like WhatsApp groups, Workplace by Facebook and in-person announcements. Don’t have a design team at your workplace? Use Canva. Update real-time performance The faster the sales teams know how they are doing, the faster they can do better. And we don’t mean update excel sheets. We are talking about gamification. Create a leaderboard that measures what matters the most to your sales team and update it in real-time. This will create both competition and collaboration. Let your teams name themselves Gamification taps into the power of the human being by creating an emotional connection. A sure-shot way to create this connection? Names. Give the teams a date by which they need to come up with names for themselves. Maybe even a tag line! Once they identify themselves as part of a team at an emotional level, their motivation will be boosted. Gamify the process by showing teams their ranks using the names that they chose and not by their brand names or manager names. Bonus: Use a Gamification solution A full-fledged gamification solution automates multiple processes which makes it easy for you to focus on your core business while still enjoying the power of gamification. Themes, levels, points, dashboards, KPI mapping… a complete gamification solution has it all. There are various solutions out there – some are built for sales, some for specific industries and others for large organizations. At The Gamification Company, we have developed gamification solutions that can be configured to meet the need of every function across all industries. In fact, our product, Coroebus, has been successfully deployed to drive sales for the customer contact centre of a large MNC bank as well as for a large fashion retail organization. Do you need a completely customized solution? We do that as well. In conclusion, if you are thinking about using gamification then you are on the right track and you can do it in multiple ways. For more gamification queries, you can reach out to us at info@thegamificationcompany.com.

How to engage employees using Gamification in BPO Why do BPOs need engaged employees? In the customer-centric culture of BPOs, an engaged employee will lead to customer satisfaction and retention. The enthusiasm of the employee will reach the customers. It is challenging for any organization to keep employees engaged day in and day out. Ultimately, it needs to come from within. Gamification is a brilliant way to bring about long term engagement and positive behavioural change. For more information visit us at http://masterspokerclub.com/ Here are the top 3 ways to engage employees using Gamification in the BPO industry, 1. Capability-based goals While it is great to aim high and applaud the top achievers, large scale engagement requires motivated employees at every performance level. Gamification achieves this by allowing multiple KPIs to be measured in a transparent and engaging way. 2. Mentorship Gamification balances out competition and collaboration beautifully. Being a mentor in a gamified environment is the best feeling because it makes you feel like a part of something bigger than yourself. It is an exciting journey for those who are being mentored as they can express themselves and observe their progress. 3. Recognition Gamification is one of the best methods to bring about positive behavioural change because it is fair. It enables the recognition of not only the best performers but also the most-improved performers. In a BPO environment where every day brings a new challenge, a reliable recognition mechanism works wonders Are you looking for a Gamification solution? Let’s connect.