Balancing FCR and AHT was never so much fun!

Welcome to the future of contact center learning with CubiCall – where gamification transforms training into an interactive and exciting journey! Picture this: agents appreciate the different metrics that are critically important to you, and learn how to achieve them, with exciting mini games. Learning becomes a game, making it not only more enjoyable for the Gen Z contact center agents but also accelerates the entire training process. Let the contact center gamification extravaganza begin!

Why CubiCall ?

CubiCall stands out as a learning product with unparalleled features and functionalities. Imagine a platform that doesn't just help you learn but makes the process truly exceptional

Competition and recognition

Game elements such as leaderboards and badges create healthy competition among agents and provide regular feedback and recognition for performance.

Learning and development

CubiCall encourages continuous learning and development with game elements such as quests or challenges.

Goal setting and progress tracking

Agents feel motivated by seeing progress towards goals. Game elements like progress bars or milestones help to set and track performance goals.

Engagement and fun

Gen Z values fun and engagement in their work, and CubiCall elements such as points or levels helps make the call center environment more enjoyable.

Feedback and rewards

CubiCall game elements such as badges or points provide agents with feedback on their performance and incentivize them to improve their understanding of call center metrics.