Echo Sengupta - The Gamification Company

Author name: Echo Sengupta

Currently heading Sales and Operations at The Gamification Company, she has comprehensive expertise in Operations Management, Client Servicing, Training and Development and People Management. Previously she held the role of Contact Center Manager at Tech Mahindra, where she championed Customer Experience and Sales & Retention.

Gamification Category

Beyond the Myths: Redefining Success in Contact Center Performance Management

Echo Sengupta / April 4, 2024

Discovery in the Dust: Unveiling the Truths In the bustling commercial hub stood Horizon Solutions, a contact center renowned for […]

Gamification Category

The Call Centers Chronicles: Revolutionizing the World of Performance Management – Chapter 2

Echo Sengupta / March 7, 2024

Meet Alex, a dedicated team leader in a vibrant call center, where the clamour of customer queries and the pressure

Gamification Category

The Call Centers Chronicles: Revolutionizing the World of Performance Management – Chapter 1

Echo Sengupta / February 29, 2024

The Mundane Once upon a time, in the bustling realm of call centers, where the symphony of ringing phones and

Author name: Echo Sengupta

Beyond the Myths: Redefining Success in Contact Center Performance Management

The Call Centers Chronicles: Revolutionizing the World of Performance Management – Chapter 2

The Call Centers Chronicles: Revolutionizing the World of Performance Management – Chapter 1

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