Beyond the Myths: Redefining Success in Contact Center Performance Management
Discovery in the Dust: Unveiling the Truths In the bustling commercial hub stood Horizon Solutions, a contact center renowned for […]
Discovery in the Dust: Unveiling the Truths In the bustling commercial hub stood Horizon Solutions, a contact center renowned for […]
According to Brandon Hall Group research teams white paper on ‘LMS trends 2015 – Is it time for something different?’
“Go to work, get me the Master Blaster Badge, my son told me last night and that’s why I have
It’s been a while since I moved out of active call center operations. Having said that, I have stayed in
Have you been wondering if Gamification is just a buzz word or if it really does work? Having successfully implemented
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Meet Alex, a dedicated team leader in a vibrant call center, where the clamour of customer queries and the pressure
In my previous blog post, I discussed how gamification can revolutionize the new norm of work. In this post, I’d
The Mundane Once upon a time, in the bustling realm of call centers, where the symphony of ringing phones and
In the fast-paced landscape of corporate learning and development, the quest for effective and efficient training methodologies is unending. Learning
As the world begins to emerge from the COVID-19 pandemic, it’s become increasingly clear that sustained behavior change and engagement
You are a smart employer who wants the best for your employees as well as your business so you found
The sales team of every organization is going after targets every day. They feel the heat and are game-changers for