Balancing FCR and AHT was never so much fun!

CubiCall solves your challenge of keeping call center agents engaged by challenging them! Now you can help your agents appreciate the different metrics that are critically important to you, and learn how to achieve them, with exciting mini games. Drawing on game elements that appeal to the learning style and preferences of Gen Z call center agents, CubiCall empowers them to learn and perform more effectively while having fun.

Why CubiCall ?

CubiCall has powerful features and functionalities that make it a learning and employee engagement product unlike any other

Competition and recognition

Game elements such as leaderboards and badges create healthy competition among agents and provide regular feedback and recognition for performance.

Learning and development

CubiCall encourages continuous learning and development with game elements such as quests or challenges.

Goal setting and progress tracking

Agents feel motivated by seeing progress towards goals. Game elements like progress bars or milestones help to set and track performance goals.

Engagement and fun

Gen Z values fun and engagement in their work, and CubiCall elements such as points or levels helps make the call center environment more enjoyable.

Feedback and rewards

CubiCall game elements such as badges or points provide agents with feedback on their performance and incentivize them to improve their understanding of call center metrics.