IMPROVE YOUR CONTACT CENTER KPI PERFORMANCE WITH THE POWER OF GAMIFICATION
Presenting Tribe Of Phones, a unique theme based that delivers sustained improvements in contact center KPIs by enhancing employee engagement and building a strong performance culture. Created to boost business outcomes, Tribe Of Phones draws inspiration from the renowned Octalysis Gamification Framework, a comprehensive approach that leverages the intrinsic motivations of individuals to drive behavior and performance. Tribe Of Phones ensures that global best practices are followed across all touchpoints of the agent’s lifecycle – NHT to On Floor Operations.
Why Tribe Of Phones ?
With Tribe Of Phones, call center leaders can create a more engaged and productive workforce, resulting in increased success and growth.
50%
5%
15%
NPS
90%
25%
What makes Tribe Of Phones so powerful?
😔
No one cares
😒
Life sucks
😊
I’m great
😊
I’m great & so are we
😁
I love my job
and focus on building a strong culture. This platform is your key to cultivating leaders who excel in both managing and inspiring their teams to excel.
- Crafted on the rock-solid foundation of our proprietary Customer Obsessed Culture framework – tailor-made for success
- Track, measure and identify your high impact KPIs using our AI-enabled, embedded TGC Growth Engine Framework
- Aligned to the COPC Customer Experience Standard best pratices
- A configurable and easy to integrate SaaS-based platform.
What makes Game of Phones so powerful?
Leveraging the TRIBE model, Game of Phones allows organizations to leapfrog through stages of
😔
No one cares
😒
Life sucks
😊
I’m great
😊
I’m great & so are we
😁
I love my job
and focus on building a strong culture. The game helps in developing leaders who can effectively manage and motivate their teams.
- Designed and developed on our highly successful Customer Obsessed Culture – Framework as a Service
- Track, measure and identify your high impact KPIs using our AI-enabled, embedded TGC Growth Engine Framework
- Aligned to the COPC Customer Experience Standard
- A configurable and easy to integrate SaaS-based platform
What makes Tribe Of Phones so much fun?
Everyone can play, from Business Heads to Agents
Exciting game mechanics that your teams will love - points, badges, levels, leaderboards, rewards, and more
Unique engagement features like battleground, campaigns, personal milestones, playzone, trivia corner, and more