call center employee engagement

IMPROVE YOUR CONTACT CENTER KPI PERFORMANCE WITH THE POWER OF GAMIFICATION

Presenting Game of Phones, a unique theme based that delivers sustained improvements in contact center KPIs by enhancing employee engagement and building a strong performance culture. Created to boost business outcomes, Game of Phones draws inspiration from the renowned Octalysis Gamification Framework, a comprehensive approach that leverages the intrinsic motivations of individuals to drive behavior and performance. Game of Phones ensures that global best practices are followed across all touchpoints of the agent’s lifecycle – NHT to On Floor Operations.

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Why Game of Phones ?

With Game of Phones, call center leaders can create a more engaged and productive workforce, resulting in increased success and growth.

50%

Improved conversion

5%

Reduced attrition

15%

Increased revenue

NPS

Best in class

90%

FCR

25%

Increased lead generation

What makes Game of Phones so powerful?

Leveraging the TRIBE model, Game of Phones allows organizations to leapfrog through stages of ​

😔

No one cares

😒

Life sucks

😊

I’m great

😊

I’m great & so are we

😁

I love my job

and focus on building a strong culture. This platform is your key to cultivating leaders who excel in both managing and inspiring their teams to excel.

  • Crafted on the rock-solid foundation of our proprietary Customer Obsessed Culture framework – tailor-made for success
  • Track, measure and identify your high impact KPIs using our AI-enabled, embedded TGC Growth Engine Framework
  • Aligned to the COPC Customer Experience Standard best pratices
  • A configurable and easy to integrate SaaS-based platform.
OUR GAMIFICATION SOLUTIONS GAMIFY BEHAVIOR AND AMPLIFY OUTCOMES

What makes Game of Phones so powerful?

Leveraging the TRIBE model, Game of Phones allows organizations to leapfrog through stages of ​

😔

No one cares

😒

Life sucks

😊

I’m great

😊

I’m great & so are we

😁

I love my job

and focus on building a strong culture. The game helps in developing leaders who can effectively manage and motivate their teams.

  • Designed and developed on our highly successful Customer Obsessed Culture – Framework as a Service
  • Track, measure and identify your high impact KPIs using our AI-enabled, embedded TGC Growth Engine Framework
  • Aligned to the COPC Customer Experience Standard
  • A configurable and easy to integrate SaaS-based platform

What makes Game of Phones so much fun?

EVERYONE CAN USE GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Everyone can play, from Business Heads to Agents

EXCITING GAMES IN GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Exciting game mechanics that your teams will love - points, badges, levels, leaderboards, rewards, and more

UNIQUE GAMES IN GAME OF PHONES FOR CALL CENTER KPIs AND CALL CENTER SOLUTION

Unique engagement features like battleground, campaigns, personal milestones, playzone, trivia corner, and more

Our Customers from The Call Center Industry

CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY
CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY
CUSTOMERS FROM THE CALL CENTER SOLUTION AND CALL CENTER KPI INDUSTRY

Special launch offer

Game of Phone Offer Inquiry

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The Gamification Company is a unique behavioral transformation company that combines the power of gamification with neuroscience of play and behavioral sciences to design, develop and deliver solutions. We are driven by our mission to build high-impact products and solutions that help solve real-world problems using gamification as a lever.

Connect With Us

TGC Technologies, Survey No. 28/3/26,
Rohini Bungalow, Samarth Colony,
Vishal Nagar, Pimple Nilakh,
Pimpri-Chinchwad – 411027

contact@thegamificationcompany.com

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