Defuse The Bomb
Only the correct answer cuts the right wire to defuse the bomb.
Digital solutions · Contact center learning
Balancing FCR and AHT was never so much fun.
Welcome to the future of contact center learning, where gamification turns training into an interactive, exciting journey. Agents appreciate the metrics that are critically important to you, and learn how to achieve them, through exciting mini-games. Learning becomes more enjoyable for Gen Z contact center agents, and the whole training process speeds up.
Find the balance
Too rushed: callers ring back.
Play the first game
Defuse the bomb.
Only the correct answer cuts the right wire. Five rounds, twenty seconds each. Defuse four to win the badge.
Round 1 of 5
Press start, then cut the wire with the right answer.
The timer starts when you press start.
The games
Six mini-games, one contact center.
Mystery Term
Answer quickly with the meaning of a term.
Triangularis
Choose the right answer. A wrong one raises AHT and grows the call queue.
Word Search
Find the correct word to complete a call.
Word Wheel
Spin the wheels and align the words to solve the quiz and complete the call.
Crossword
Solve the crossword to answer the customer's query. Faster solves score better.
Why CubiCall
Beyond teaching, a learning experience.
CubiCall stands out as a learning product with unparalleled features and functionalities: a platform that doesn't just help you learn, but makes the process truly exceptional.
Competition and recognition
Leaderboards and badges create healthy competition among agents and give regular feedback and recognition for performance.
Learning and development
Game elements such as quests and challenges encourage continuous learning and development.
Goal setting and progress
Agents feel motivated by seeing progress towards goals; progress bars and milestones help set and track performance goals.
Engagement and fun
Gen Z values fun and engagement at work; points and levels make the call center environment more enjoyable.
Feedback and rewards
Badges and points give agents feedback on their performance and an incentive to improve their understanding of call center metrics.
Start enhancing employee engagement with CubiCall · Plans
Pick your loadout.
Every plan includes your own questions through the CMS, all six games, game missions and rewards, and user performance reports.
Free
USD 0Up to 50 gameplays- All 6 games
- Your own questions
- Missions and rewards
- Performance report
Silver
USD 551 to 200 gameplays- Everything in Free
- Configure points and images in the CMS
Gold
USD 4201 to 1,000 gameplays- Everything in Free
- Configure points and images in the CMS
Enterprise
USD 2Over 1,000 gameplays- Everything in Free
- Configure points and images in the CMS
Prices as listed on the current site.